HOW TO MAKE A COMPLAINT?
We at Linda's Real Estate aim to ensure that you receive the best customer service, however we recognise at times we may not meet your expectations.
If you are dissatisfied with the level of service you have received. In the first instance, we encourage you to speak to your representative agent, to resolve the matter.
If you still wish to take the matter further, please follow the steps below:
Step 1
- Contact the Manager by filling out the form below. They will try to resolve the matter as quickly as possible.
Step 2
- If you feel that the matter is not yet resolved, get in touch with our Director. Please ask the Manager to provide you with the contact details. In case this is not enough, you will receive a written acknowledgment of your complaint within 1 working day. In the meantime, a full investigation will be undertaken. Once the process is complete, a written response of our outcome will be provided to you within 5 working days. In the case of delays, we will notify you prior, explaining the situation.
Step 3
- Our team aims to prioritize resolving any issue related to our services and your experience. Nonetheless, if you still remain discontented with the outcome of the investigation, please refer your complaint to the relevant Government Department.